BMW X3 Owners Manual: Reporting safety defects

BMW X3 Owners Manual / Notes / Reporting safety defects

For US customers

The following only applies to vehicles owned and operated in the US.

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration NHTSA, in addition to notifying BMW of North America, LLC, P.O. Box 1227, Westwood, New Jersey 07675-1227, Telephone 1-800-831-1117.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.

However, NHTSA cannot become involved in individual problems between you, your dealer, or BMW of North America, LLC.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http:// www.safercar.gov; or write to: Administrator, NHTSA, 400 Seventh Street, SW., Washington, DC 20590. You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

For Canadian customers

Canadian customers who wish to report a safety-related defect to Transport Canada, Defect Investigations and Recalls, may call the toll-free hotline 1-800-333-0510. You can also obtain other information about motor vehicle safety from http://www.tc.gc.ca/roadsafety.

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